Make sure that "Remote Utilities - Host" ( rutserv.exe) is present and selected in the Allowed apps and features list.Select Allow an app or feature through Windows Defender Firewall on the left.In Windows search type Firewall and select Windows Defender Firewall. To see if Remote Utilities Host is allowed in Windows Defender Firewall: Make sure this port is allowed in the firewall on the Host computer. Agent can only be started manually by the user.īy default, Host uses inbound TCP port 5650 for direct connection. If you use Agent instead of Host, make sure that the Agent window is open. If you can't see the Host icon, refer to the Host service won't start article. The Host icon must be visible in the system tray. Make sure the Host is running on the remote PC. Refer to Update Remote Utilities for update instructions. Make sure you update the program-both Viewer and Host- to the most recent version. Version mismatch between Viewer and Host can lead to unexpected program behavior. Remote Utilities is outdated or version mismatch Possible causes along with their solutions are listed below. The connection thumbnail in the Viewer address book keeps showing the "Unknown" status. You cannot connect to a remote PC using direct connection over a local area network (LAN) or via the internet through port forwarding.
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